Introduction
Four Paws One Heart Rescue (FPOHR) are committed to protecting your privacy and the security of your personal data and information. This notice explains FPOHR’s policy regarding the processing of your personal data and cookies and is provided to help you understand how we collect, process and protect your personal data when you visit this website and donate to our cause.
Who we are in relation to your data
FPOHR is the data ‘Controller’ for any personal data that you provide to us on our website, via Face Book or donation avenues. FPOHR will process your personal data in line with all applicable laws including the Data Protection Act 2018 and General Data Protection Regulations (GDPR). The contact details for FPOHR can be found at the bottom of this policy.
How we collect your personal data and information
FPOHR take our supporters personal information and its privacy very seriously. We will always assess the requirements of keeping your personal data. You may have:
- Rehomed a dog or cat with us
- Provided financial donations from various avenues
- Demonstrated an interest in our rescue by contacting us for more information, e.g. to find out more about one of our products, services or campaigns via various avenues
- Asked us for help in any way.
FPOHR does not obtain and process any personal data from visitors to its website other than that which is knowingly and given voluntarily.
The personal data, such as your name, postal address, email address and other relevant contact details may be collected by FPOHR when you populate any of our online forms. We may process such information to satisfy your requests for information and notify you by email, telephone or post about FPOHR’s services and products. In doing so, we will provide you with an option to unsubscribe from future notifications.
In addition to consent, FPOHR will process your personal data for our legitimate interests, which relate to your interactions with us and also where there is a specific legal obligation.
All rehomed dogs and cats (whether fostered or adopted) are dual-registered in the adopter’s name and FPOHR this is because will continue to have an invested interest in all our animal’s futures and therefore have a legitimate interest in retaining all records relating to this.
We may from time-to-time contact you with marketing and newsletters to keep you updated on all FPOHR activities. You may also exercise your right to unsubscribe at any other time by contacting us at the email address below.
Using your personal data and information
Your personal data and information may be used within FPOHR’s offices, departments and by authorised data ‘Processors’ for the purpose of supporting our rescue. Our staff and volunteers will only use your information to the extent needed to successfully manage the rescue.
FPOHR may disclose personal data and information if it is required to do so by law, Court order or for the prevention of fraud or crime or if we believe it is necessary to defend the rights, property or personal safety of the FPOHR website or its visitors. FPOHR will never knowingly pass or sell any personal data onto 3rd parties.
In some circumstances FPOHR will be required to share your information with staff/volunteers who assist us with our work. This access is only granted to the extend necessary for them to perform a service for us. We require all service providers to comply with strict rules to protect the information you have given us. All staff/volunteers have signed a Confidentiality Agreement.
Cookies
Whilst you are using this website, we may use cookies to collect other information (such as IP addresses) regarding your browsing activity. This information is used for internal purposes only and is used to assist us in evaluating, developing and improving this website. We do not use this information to attempt to find out the identities of those using our website.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently to improve the user experience, as well as to provide information to the owners of the site.
The Cookies we use:
We use the categorisation set out by the International Chamber of Commerce in their UK Cookie Guide.
We use the following types of cookies:
- Authentication – We use cookies to identify you when you visit our website and as you navigate our website
- Status – We use cookies to help us to determine if you are logged into our website
- Personalisation – We use cookies to store information about your preferences and to personalise the website for you
- Security – We use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally
- Advertising – We use cookies to help us to display advertisements that will be relevant to you
- Analysis – We use cookies to help us to analyse the use and performance of our website and services
No Cookies? You can simply opt-out of all our cookies (except the essential cookies). If you have any questions about how we use cookies, please contact us.
Social Media
When you interact with us on social media platforms such as Linkedin, Instagram and Facebook, we may obtain information about you (for example, when you publicly tag us in an event photo). The information we receive will depend on the privacy preferences you have set on those platforms.
Links to other websites
Our website and social media broadcasts may contain links to external sites. Care has been taken to ensure that any sites listed are reputable and relevant to our services but this is sometimes out of our control. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting those sites.
Please always exercise extreme caution and view their independent privacy notices.
How long we keep your personal data and information for
We will retain your personal data for as long as it is necessary for any contract you hold with FPOHR or until you unsubscribe from any notifications that you have been receiving. Once any personal data is no longer needed, it may be fully anonymised and used for analytical purposes.
Retention Schedule
| Data Category | What we hold | Retention Period | Legal Requirements |
| Supporter & Donor Records | Name, contact details, donation history, communication preference. | 6 years after last contact or donation | Legitimate interest |
| Marketing opt-outs | Record that a person asks to be remove from the mailing/contact list. | Indefinitely. | Legal obligation |
| Volunteer Information & Applications | Name, address and contact details (DBS if required). | Duration of volunteering + 3 years. | Legitimate interest |
| Animal Intake Records | Species, microchip number, intake reason, medical history and location. | Lifetime of animal | Legitimate interest |
| Animal Adoption & Rehoming Records | Adopter details, home-check notes, signed agreements. | Lifetime of animal | Contract / Legitimate interest |
| Financial Records | Accounting statements and relevant book-keeping. | 6 years from end of financial year | Legal obligation |
| Grants | Grant records | Dependant on grant applications | Legitimate interest |
| General Public Enquiries & Contact of any kind | Contact details, correspondence | 6 years after last contact | Legitimate interest and legal obligation |
| Website analytics | Anonymised visitor statistics | 26 months | Legitimate interest |
Some retention periods are set by law. If you would like further information, please contact us as noted below.
Financial Transactions on the FPOHR website, Paypal and other fundraising platforms
Financial transactions relating to our website and services are handled by our payment/donation service providers such as Paypal or the fundraising bank account. You can find information about the payment services providers privacy policies on their websites.
Your Rights
Subject to some legal exceptions, you have a right to request a copy of the personal data and information that we hold and process about you. If you would like a copy of some or all of your personal data or wish to exercise or discuss your other rights then please contact us using the contact details at the bottom of this page.
You have the right to complain to FPOHR about the way your personal data and information is processed. If you wish to make a complaint, please contact us using the email address below.
ACCEPTANCE
This Privacy & Cookie Policy was last updated in July 2026.
By using the FPOHR website and engaging with us on social media, email, etc, you agree to the collection and use of your personal data and information as set out in this policy. If we change this Policy in any way, these changes will be posted on our website and available on request.
Please contact us with any questions, concerns or comments you have about this policy to:
Four Paws One Heart Rescue
Email: [email protected]